Appraisal and Employee Review Training| One Day Workshop
Appraisal and review management is a method by which the job performance of an employee is evaluated (generally in terms of quality, quantity, cost, and time) by a manager or supervisor. It is part of guiding and managing career development and a process of obtaining, analysing, and recording information about the relative worth of an employee to the business.

This training course focuses on giving delegates the skills, knowledge and guidance on effective appraisal, performance and review management techniques.

Budget Management Training | One Day Workshop
To manage budgets effectively, organisations need to be satisfied that the budget will balance and ensuring that all, operational, financial and legal requirements are met. Good financial management should ensure that staff in charge of delegated budgets, both for administration costs and programme expenditure, have clear guidance on the size of the budgets, what they may be used for and how far they can be varied. This training course focuses on giving delegates the skills, knowledge and guidance on how to manage budget responsibilities effectively.

Change Management Training | One Day Workshop
Change management is a structured approach to shifting individuals, teams, and organisations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment.
This training course focuses on giving delegates the skills, knowledge and guidance on how to motivate and build effective change management into the business.

Coaching Skills | One Day Workshop
In organisations today, coaching is a proven method of personal development or human resource development. Coaching is the act of providing positive support and positive feedback while offering advice to an individual or group in order to help them recognise ways in which they can improve the effectiveness of the business.
This training course focuses on giving delegates the skills, knowledge and guidance on how to coach in a business environment innovatively and effectively.

Complaints Handling | One Day Workshop
There is often a balance between responding appropriately to complaints and acting proportionately within available resources. However, prompt and efficient complaint handling can save organisations time and money by preventing a complaint from escalating unnecessarily. Learning from complaints can reduce the number of complaints in the future.
This training course focuses on giving delegates the skills and knowledge to promote a shared understanding of what is meant by good complaint handling and to help the organisation deliver first-class service delivery to all customers.

Conflict Management & Resolution Training | One Day Workshop
Delegates will learn to identify people with an aggressive nature and will receive guidance on how to prevent escalation of potential threats and situations using proven skills and techniques to effectively defuse and calm situations. The course also provides guidance to managers and supervisors on their legal responsibilities, implementation of risk assessments, workplace violence policies and post incident management.

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Crisis Media Training | One Day Workshop
If meeting the media is stressful at the best of times, it's doubly so in times of crisis, for there's little time for calm reflection, for clearing facts with colleagues, and planning your response. This is a must have course for any organisation who wants to prepare for the unforeseen.

This one day Crisis Media Training course includes everything from preparing holding statements to handling hostile media questioning and running press conferences.  Delegates put into practice what they have learnt through staged print, radio and TV interview simulations, with the emphasis on learning through doing.

Cyberstalking: Technology Risks for Victims | One Day Workshop

Stalking, harassment and bullying has gone hi-tech. Perpetrators now use the Internet, mobile phones and social networks to gather information, monitor, intimidate and humiliate their victims.

It has never been more important that all practitioners are aware of these risks.

You don't have to be a computer "geek" to cyberstalk someone. There are a lot of easy-to-use, free tools available online, or as downloadable applications for stalkers to use on a range of devices such as computers and mobile phones.

Domestic Violence Homicide Review Training | One Day Workshop

This course is for Community Safety Partnership practitioners from any agency who will be taking part in Domestic Homicide Reviews.

The course is based on the Multi-Agency Statutory Guidance for the conduct of Domestic Homicide Reviews which was established under Section 9 (3) of the Domestic Violence, Crime and Victims Act 2004.

When a domestic homicide occurs, the relevant police force should inform the relevant community safety partnership (CSP) in writing of the incident. The community safety partnership (CSP) has the overall responsibility for setting up reviews.

Effective Management and Leadership Training | One Day Workshop
Are you aware of the impact that your management and leadership style has on others? Is your style the most appropriate to motivate and enable your staff to work effectively?
In this highly practical course you will undertake a leadership styles profile and have the opportunity to review your results and reflect on your strengths and development needs. You will then be able to practise each of the management and leadership styles. Give yourself greater flexibility to select the appropriate management and leadership style to match a variety of different business situations.

HR for Non HR Managers | One Day Workshop
Human resources is a term used to describe the individuals who comprise the workforce capacity of a business. Human resources is also within a business the area of work charged with responsibility for implementing strategies and policies relating to the management of individuals.

This training course focuses on giving Non-HR managers and supervisors the skills, knowledge and guidance to effectively manage employees and the business, while taking into account organisational, legal and welfare responsibilities.

Negotiation Skills | One Day Workshop
Negotiation is a dialogue intended to resolve disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution.
This training course focuses on giving delegates the ability to take crucial negotiation strategies, tools and techniques and effectively apply them to real life negotiations.

Performance Management | One Day Workshop
Our Performance Management Training is focused on developing managerial and leadership excellence. The training includes learning on activities to ensure that goals are consistently being met in an effective and efficient manner. Our performance management training focuses on the performance of the organisation, departments, employees, and even the processes to build a product or service, as well as many other areas.

Problem Solving Training | One Day Workshop
There are many approaches to problem solving, depending on the nature of the problem and the people involved in the problem. Most of us encounter problems in our work. However, sometimes we have to go beyond the existing procedures to create new ways of solving the problems we face in our roles. This course will enable delegates to learn to create new ways and techniques of helping them to meet the challenges in achieving their goals, based on several existing and proven problem solving models, such as SARA & Osbourn-Parnes.

Project Management | One Day Workshop
Project management is the discipline of planning, organising, securing and managing resources to bring about the successful completion of specific project goals and objectives.
Our Project Management Training is focussed on providing the support, skills, and knowledge for delegates to deliver excellence in project management. Our expert team of training consultants are all fully qualified experienced project management practitioners who can provide the advice and know-how to make a real difference to your projects.

Risk and Incident Reporting | One Day Workshop
You are working with a household and something is just not right, you are suspicious or have concerns about something. You know that things just do not add up. What are you going to do about it?

This one day awareness raising academy is designed to ensure that appropriate staff or volunteers, including housing staff, workmen / contractors and those who have contact with households on a daily basis, recognise and understand all elements of identifying and dealing with all vulnerable residents as witnesses, victims or perpetrators.

Risk Assessment Training | One Day Workshop
Risk assessment is the determination of quantitative or qualitative value of risk related to a concrete situation and a recognised threat (also called hazard). Quantitative risk assessment requires calculations of two components of risk: the magnitude of the potential loss and the probability that the loss will occur.  This training course focuses on giving delegates the skills and knowledge to clearly consider and present the measurement of both of the quantities in which risk assessment is concerned.

Safeguarding Vulnerable Adults Training | One Day Workshop
All organisations should be committed to preventing the abuse of adults and responding promptly when abuse is suspected. We all have the right to live our lives free from abuse - It is recognised that certain groups of people may be more likely to experience abuse and less able to access services or support to keep themselves safe.

Surveillance Training (Foot and Mobile)| One Day Workshop
This course is open to anyone who wishes to learn basic surveillance skills in foot & mobile surveillance. This course is relevant to front-line officers with absolutely no experience and also as a refresher to those who have worked as case, enforcement and investigating officers for some time.
Skills are taught which are necessary for gathering evidence by covert means and to become a proficient surveillance operator. Within the training course delegates will carry out simulated surveillance exercises. The training is further enhanced with lessons on legal issues in relation to evidence gathering, photography and vehicle tracking.

Team Building and Motiviation | One Day Workshop
Team Building is a range of activities, presented to businesses designed for improving team performance. Team building is pursued via a variety of practices, and can range from simple bonding exercises to complex simulations including group assessment and group-dynamics.
This training course focuses on giving delegates the skills, knowledge and guidance on how to motivate and build effective and successful business teams.

Train the Trainer | One Day Workshop
To be an effective trainer requires a special balance of skills. On the one hand the trainer needs to have enough charisma to make their subject interesting and compelling. On the other hand, focussing on the students' ability to learn and apply the subject matter is more important than the trainer's 'performance'.
Our training course focuses on the content and structure of the training; communication - the ability to communicate that content, and flexibility - the ability to adapt the style of delivery to suit different groups, personalities and environments.

Understanding and Responding to Stalking | One Day Workshop

Part of the National Stalking Training Academy, this course is designed to provide an overview of stalking to agencies, organisations or individuals who deal with or have a duty of care to those who are either affected by or are at risk from stalking.

This course will provide delegates with an understanding of stalking and enable them to build or improve upon areas within their organisations, networks or communities to reduce the overt, underlying and reactive issues that stalking causes. See below for course content.

Workplace Investigation Training | One Day Workshop
Investigations are used to examine formal workplace complaints and allegations such as grievances, whistle blowing, disciplinary cases and fraud. These specialised workplace (or employment) investigations operate by obtaining a clear picture of the situation through evidence gathering and analysis where required. The findings of the case are then reported to the organisation.

Our training course focuses on the time when a formal complaint or grievance is raised and there is a requirement to investigate the situation, in order to make an informed decision for the organisation.

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