Appraisal and Employee Review Training| One Day Workshop
Appraisal and review management is a method by which the job performance of an employee is evaluated (generally in terms of quality, quantity, cost, and time) by a manager or supervisor. It is part of guiding and managing career development and a process of obtaining, analysing, and recording information about the relative worth of an employee to the business.

This training course focuses on giving delegates the skills, knowledge and guidance on effective appraisal, performance and review management techniques.

Change Management Training | One Day Workshop
Change management is a structured approach to shifting individuals, teams, and organisations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment.
This training course focuses on giving delegates the skills, knowledge and guidance on how to motivate and build effective change management into the business.

Coaching Skills | One Day Workshop
In organisations today, coaching is a proven method of personal development or human resource development. Coaching is the act of providing positive support and positive feedback while offering advice to an individual or group in order to help them recognise ways in which they can improve the effectiveness of the business.
This training course focuses on giving delegates the skills, knowledge and guidance on how to coach in a business environment innovatively and effectively.

Complaints Handling | One Day Workshop
There is often a balance between responding appropriately to complaints and acting proportionately within available resources. However, prompt and efficient complaint handling can save organisations time and money by preventing a complaint from escalating unnecessarily. Learning from complaints can reduce the number of complaints in the future.
This training course focuses on giving delegates the skills and knowledge to promote a shared understanding of what is meant by good complaint handling and to help the organisation deliver first-class service delivery to all customers.

Effective Management and Leadership Training | One Day Workshop
Are you aware of the impact that your management and leadership style has on others? Is your style the most appropriate to motivate and enable your staff to work effectively?
In this highly practical course you will undertake a leadership styles profile and have the opportunity to review your results and reflect on your strengths and development needs. You will then be able to practise each of the management and leadership styles. Give yourself greater flexibility to select the appropriate management and leadership style to match a variety of different business situations.

HR for Non HR Managers | One Day Workshop
Human resources is a term used to describe the individuals who comprise the workforce capacity of a business. Human resources is also within a business the area of work charged with responsibility for implementing strategies and policies relating to the management of individuals.

This training course focuses on giving Non-HR managers and supervisors the skills, knowledge and guidance to effectively manage employees and the business, while taking into account organisational, legal and welfare responsibilities.

Negotiation Skills | One Day Workshop
Negotiation is a dialogue intended to resolve disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution.
This training course focuses on giving delegates the ability to take crucial negotiation strategies, tools and techniques and effectively apply them to real life negotiations.

Performance Management | One Day Workshop
Our Performance Management Training is focused on developing managerial and leadership excellence. The training includes learning on activities to ensure that goals are consistently being met in an effective and efficient manner. Our performance management training focuses on the performance of the organisation, departments, employees, and even the processes to build a product or service, as well as many other areas.

Problem Solving Training | One Day Workshop
There are many approaches to problem solving, depending on the nature of the problem and the people involved in the problem. Most of us encounter problems in our work. However, sometimes we have to go beyond the existing procedures to create new ways of solving the problems we face in our roles. This course will enable delegates to learn to create new ways and techniques of helping them to meet the challenges in achieving their goals, based on several existing and proven problem solving models, such as SARA & Osbourn-Parnes.

Project Management | One Day Workshop
Project management is the discipline of planning, organising, securing and managing resources to bring about the successful completion of specific project goals and objectives.
Our Project Management Training is focussed on providing the support, skills, and knowledge for delegates to deliver excellence in project management. Our expert team of training consultants are all fully qualified experienced project management practitioners who can provide the advice and know-how to make a real difference to your projects.

Team Building and Motiviation | One Day Workshop
Team Building is a range of activities, presented to businesses designed for improving team performance. Team building is pursued via a variety of practices, and can range from simple bonding exercises to complex simulations including group assessment and group-dynamics.
This training course focuses on giving delegates the skills, knowledge and guidance on how to motivate and build effective and successful business teams.

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