Problem Solving Training
Introduction
Generally problems don't go away; rather they have a habit of growing unless dealt with effectively by a good member of staff or the team as a whole. Remember there is always another way to do it, which might be cheaper or quicker.
There are many approaches to problem solving, depending on the nature of the problem and the people involved in the problem. Most of us encounter problems in our work. However, sometimes we have to go beyond the existing procedures to create new ways of solving the problems we face in our roles.
Overview
This one day Problem Solving Training workshop is designed to ensure that you learn to create new ways and techniques of helping you to meet the challenges in achieving your goals, which is based on existing and proven problem solving models.
This course uses a variety of teaching tools, including scenario based learning, to enhance training using realistic situations.
Who should attend
Ideal for case workers, front-line operational staff, project managers, middle and senior managers and those in creative roles who deal with day to day problems and would like to learn about creative thinking tools and problem solving models.
This training would also be suitable for managers and supervisors, present and aspiring, who need to develop strategies and effectively manage organisational problem solving issues.
Course Content
- Defining and distinguishing creativity & problem solving
- Taking a structured approach to solving problems and making decisions using:
- High order cognitive processes
- Appreciative Inquiry
- Osborn-Parnes Problem Solving Model
- ID Partner model
- SARA model
- Identifying and applying tools to assist problem solving modelsIs this the real problem?
- A lot of problem solving effort is wasted because it tries to solve the wrong problem.
- Taking the time to ensure the focus of your efforts is right is an essential first step.
- The desired outcome
- Where do you want to get to?
- What will the ideal solution look like
- Sourcing and generating options for solving the problem
- Where are the solutions and ideas going to come from?
- How will ideas be developed?
- Evaluating Options and making choices
- Establish a range of ways of evaluating and selecting the 'best' solution to your problem.
- Taking action
- Deciding what action to take is important, but so is making sure that you have thought of everything before committing yourself
- Reviewing success and learning
- Problem solving should be a process that improves over time.
- Reviewing what has and hasn't worked is an essential last step so that you can continually refine your approach to problem solving.
- Action Planning
- A chance to think about the skills you have learnt and how to apply them in your own setting.
Cost
This one day training course can be delivered "in house" to your organisation network or partnership at the rate of just £749 per day..
To find out more about "in house" training with the CSP Academy please click here
To book this course now click the book online button below.
To discuss this course further please contact us on 0845 299 7144 or email learning@cspacademy.ac.uk.
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0845 299 7144
Part of the Safety Net Associates Group