Conflict Management & Resolution Training

Introduction

Conflict and aggression are, sadly, genuine aspects that many encounter on a regular basis.

This one day training course will enable the candidate to Identify people with an aggressive nature and receive guidance on how to prevent escalation of potential threats and situations using proven skills and techniques to effectively defuse and calm situations.

"This training was one of the best I have attended. The content was fully comprehensive and I thoroughly enjoyed participating. The information provided was excellent and reinforced the importance of personal safety. The hints and tips will, I am sure, prove to be useful in the future."

- Attendee of Conflict Resolution Training - St Johns Housing Trust

"Comprehensive and enjoyable."

- Attendee of Conflict Resolution Training - NORCAS

Overview

This one day Conflict Management & Resolution training workshop is designed to ensure that staff or volunteers recognise and understand all elements of workplace violence and aggression.

Delegates will be able to identify people with an aggressive nature and will receive guidance on how to prevent escalation of potential threats and situations using proven skills and techniques to effectively defuse and calm situations.

The course also provides guidance to managers and supervisors on their legal responsibilities, implementation of risk assessments, workplace violence policies and post incident management.

This course uses a variety of teaching tools, including scenario based learning, to enhance training using realistic situations.

Who should attend

Any individual who potentially may encounter any form of abuse, threatening behaviour or assaults in their job or workplace.

Managers and supervisors, present and aspiring, who want to develop strategies and effectively manage organisational conflict will also benefit.

Course Content

Defining and challenging conflict
- Defining work related violence
- Exploring the causes and costs of unresolved workplace conflict, including the legislative responsibilities to employers
- Managing Conflict and cooperative power
- Dynamic risk assessments
- Reducing vulnerability

Understanding potentially violent behaviour

Active listening
Understanding triggers and inhibitors, reading signs and symptoms of aggression
Stages of escalation
Turning problems into possibilities

Resolution of conflict

Understanding our natural response to conflict
Styles of conflict management
Managing emotions
Structuring and controlling the conversation using effective listening skills and questioning
Influencing behaviour and attitude

High Risk Conflict

Appropriate assertiveness
Mapping conflict and Interventions
Self-defence and the law

Response and Reporting

Effects of workplace violence
Providing support
Reporting systems and reviews
Developing options

Cost

This one day training course can be delivered "in house" to your organisation network or partnership at the rate of just £749 per day.

To find out more about "in house" training with the CSP Academy please click here

To book this course now click the book online button below.

To discuss this course further please contact us on 0845 299 7144 or email learning@cspacademy.ac.uk.

Book Online