Concerns, Incident and Risk Reporting Training

Introduction

You are working with a household and something is just not right. You are suspicious or have concerns about something. You know that things just do not add up. What are you going to do about it?

Abuse, criminality and neglect should be taken seriously - no professionals should ignore it.

Please don't be that organisation or individual that does nothing; this training has been designed to protect your customers, your people and your organisation's reputation.

Overview

This one day awareness raising course is designed to ensure that appropriate staff or volunteers who have contact with households recognise and understand all elements of identifying & dealing with all vulnerable residents as witnesses, victims or perpetrators.

Delegates will be able to identify vulnerabilities and learn how to report them.  What steps to take and identify problems.  An outline of the appropriate tools to deal effectively with all kinds of vulnerability and abuse.

Lessons learned will help to eliminate problems and improve overall customer satisfaction.

The training also provides guidance to front-line staff managers and supervisors on the ways to identify problems and highlight the wide variety of formal and informal powers available to deal with issues that might arise.

This course uses a variety of teaching tools, including scenario based learning, to enhance training using realistic situations

Who should attend

Any individual who potentially may have to deal with vulnerable residents on a day to day basis and has a responsibility to respond appropriately.

The course is primarily aimed at those dealing with vulnerable people within their homes but will be useful for voluntary agencies who deal with vulnerable people within communities.

This course would also be valuable for tenants and community leaders who are working with agencies to deal with issues around vulnerability, abuse and related issues such as anti-social behaviour, drug & alcohol abuse and crime.

Course Content

This one-day course includes:

Cost

This one day training course can be delivered "in house" to your organisation network or partnership at the rate of just £1500 per day (maximum 30 delegates per day)

To find out more about "in house" training with the CSP Academy please click here

To discuss this course further please contact us on 0845 299 7144 or email learning@cspacademy.ac.uk.